Frequently Asked Questions

How do I contact HMO?

There are several ways that you can get in touch with HMO.

PHONE

(818) 723-2572 or (818) 768 3067 – Keep in mind that office hours are 11 AM – 7 PM Pacific Time Zone

FAX

(818) 768-0098

EMAIL

sales@hmotorsonline.com

What is your timezone?

The timezone at HMotorsOnline is Los Angeles Time, Pacific Standard Time.

What is HMO’s office/shop location?

Please keep in mind that HMO does NOT ACCEPT WALK-INS without a scheduled appointment. Please call us at (818) 723-2572 or (818) 768-3067 for this.

What are HMO’s business hours?

Our business hours are 12:00 PM – 7:00 PM Monday – Friday – Pacific Time Zone.

How do I place an order?

HMotorsOnline supports online credit card transactions through our secure, online checkout via HMotorsOnline.com. Alternatively, you may give us a call at (818) 723-2572 or (818) 768-3067 and we can get it processed via phone.

Is HMO available on any social media platforms?

Instagram: View our Instagram! You can also view our Instagram feed on our website.

Does HMO have representatives/other businesses selling your products?

HMO DOES NOT USE INDIVIDUALS, REPRESENTATIVES OR OTHER BUSINESSES TO SELL OUR PRODUCTS.

We have had complaints about several individuals/traders selling product through Ebay and other auction sites and stating to customers that they are selling on our behalf. The only place you can buy from us is either by contacting us directly, buying from our classified ads or through this web site.

Does HMO ship outside of the United States?

Yes, HMO does ship outside of the United States. It all depends on the item that is being shipped. It’s best to get in contact with us regarding this question. Call us at (818) 723-2572 or (818) 768-3067.

What forms of payment are accepted?

We are now accepting credit/debit cards for select items on the HMotorsOnline website. Apple Pay is also accepted if you are browsing select items on your iPhone.

Credit Cards accepted: Mastercard, Visa, Discover, and American Express.

Start your order by calling us at (818) 723-2572 or (818) 768-3067

Can I pick up my item from the shop?

Yes, you can pick up your item at our shop with an appointment only. You can schedule an appointment by calling our office at (818) 723-2572 or (818) 768-3067 . Please, no walk-ins without an APPOINTMENT.

How long will it take for my item to arrive?

Your tracking number will be issued within 7-10 business days of placing your order (excluding holidays and weekends).

IF YOU HAVE ORDERED AN ENGINE OR TRANSMISSION: Your tracking number will be issued within 2 weeks (excluding holidays and weekends). If you need your engine shipped sooner, please call us so we may accommodate this request for an extra cost.

Why is HMO putting me on hold/not answering my phone call?

We have an extremely high calling volume at HMotorsOnline. If you are put on hold/we can’t answer the phone when you call, this means that we are tending to another customer(s) at the moment.

Our quality customer service is assured to each and every one of our many customers, which is why we ensure that we take care of our callers and the many questions they have during the phone session at hand.

Please Note: If you are attempting to reach us with a private number, or a number that is out of the country, we are unable to reach you back.

Why is HMO not returning my email?

Similarly to our high caller volume, we also have a high email volume. We tend to each and every one of our many customers with top quality care to answer the many questions they have. If you hit us up with an email, it may take 3-5 business days to get back to you.

If it’s more of an urgent matter, give us a call.

Policies and Statements

Online Warranty Policy

ON-LINE WARRANTY...

This warranty applies to USED, JDM and USDM motors only…

- All motors sold on HMotorsonline.com® come with a 100% start-up warranty only and is sold as is.
- Motors come with all sensors intact unless noted or notified to the customer or ad description.
- Start up warranty is only valid on USED, JDM & USDM motors and is unconditional when changing the following engine components:- spark plugs, spark plug wires (leads), rotor, timing belt, water pump and tension pulley.
- All of the previously mentioned have to be changed on JDM & USDM motors to become eligible for the 100% start-up warranty.
- The startup warranty is only valid if the engine is installed within 30 days of delivery.
- Purchaser/user assumes all costs and risk to the motor and components if prior mentioned items were not changed, the 100% start-up warranty becomes void.
- The CYLINDER HEAD can NOT be removed from the engine block as this will VOID ANY WARRANTY on the engine.
- PAINTING, adding a turbo kit, turbo charging, super charging, or any other modifications done to the block will VOID ANY WARRANTY
- There is no warranty offered for the clutch and flywheel for any and all engines. It is highly recommended to replace these components, along with the main seals, oil pan gasket, and valve cover gaskets, as these motors are fifteen-twenty years old with original parts.
- HMotorsOnline is not responsible for any labor or Work labor cost upon WARRANTY CLAIMS.
- Timing Chain if applicable with Timing Belt – Chain Tensoner Replacement for all engine warranty
- JDM Specifications auto transmission will require sensors to be replaced

Hmotorsonline.com® reserves the right to change this warranty at any time without any prior consent or notification.

ALL PHOTOS OF ENGINES AND OTHER PRODUCTS ARE SAMPLE PHOTOS, WHICH DOES NOT MEAN YOU WILL BE GETTING THAT EXACT ENGINE OR PRODUCT THAT IS IN THE PHOTO

Sales Policy

ON-LINE SALES POLICY...

- There is a mandatory 25% restocking fee on ACCEPTED returns.
- All parts are sold “AS IS” and may not be returned.
- No Returns or Deposit refunds.
- Motors average 40,000-50,000 miles and come with a 100% start up warranty. All Sensors are guaranteed not broken and in working condition! See Online Warranty Policy for more details.
- Deposits will be forfeited after a five (5) day period
- There is a mandatory $25.00 service charge on returned checks.
- On all parts HMotorsonline.com® or seller is not liable for any labor or any incidental or consequential damage or loss.

Hmotorsonline.com® reserves the right to change this policy at any time without any prior consent or notification.

ALL PHOTOS OF ENGINES AND OTHER PRODUCTS ARE SAMPLE PHOTOS, WHICH DOES NOT MEAN YOU WILL BE GETTING THAT EXACT ENGINE OR PRODUCT THAT IS IN THE PHOTO

Privacy Statement

PRIVACY STATEMENT…

Hmotorsonline.com® have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website:
The selling of Honda engines and car parts.

Our site’s contact form requires users to give us contact information (like their name and email address).We use customer contact information from the registration form to send the user information about our company and it’s products. The customer’s contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below.

This site may contain links to other sites. Hmotorsonline.com® is not responsible for the privacy practices or the content of such Web sites.

Our site uses order forms for customers to order products. We collect visitor’s contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. The customer’s contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services only.

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor.

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

1. You can send e-mail to sales@HMotorsonline.com

This site gives users the following options for changing and modifying information previously provided.

1. e-mail sales@HMotorsonline.com

If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, you can contact our sales team:-

sales@HMotorsonline.com

Online Disclaimer

ON-LINE DISCLAIMER…

All engines, engine parts and electrical components are for RACING VEHICLES ONLY. They are not for or to be used on public roads in the USA

People thinking about purchasing product from this web site should check with their local or state authorities for legality.

Users assume all cost and risk associated with these or any other items purchased from our web site.

Hmotorsonline.com® reserves the right to change this disclaimer at any time without any prior consent or notification.

ALL PHOTOS OF ENGINES AND OTHER PRODUCTS ARE SAMPLE PHOTOS, WHICH DOES NOT MEAN YOU WILL BE GETTING THAT EXACT ENGINE OR PRODUCT THAT IS IN THE PHOTO

FAQ/Policy

Frequently Asked Questions

Policies and Statements